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Showing posts from August, 2011

Customer Service is improving...

Some recent experiences. Except for one, rest are pretty good.

Domino's Pizza:
Few days back, I came to know that Domino's has started with online ordering system. With my recent adventures of online shopping, there was nothing to stop me and I ended up in ordering online. The experience was pretty smooth and hassle free. Given that it was first time, Meghana confirmed the order by calling up the concerned outlet. Incidentally, we checked the watch exactly at 30th minute and realized that the pizza hadn't reached us yet. And then it was hard to stop Meghana to call up the outlet to check what's happening with our pizza. To our surprise, when she mentioned that it is already past 30 mins, the outlet manager was kind/professional enough to agree to keep the "Domino's promise" and promptly asked us to call him back when the delivery boy reaches. The Delivery boy also gracefully returned some 300 bucks, no questions asked. The wonderful thing happened after th…