Showing posts from February, 2008

A powerful thought

A powerful thought - make your customer to stay with you by choice and not out of compulsion!! One of my fellow colleagues spelt it out so well, it covers the basic principle of maintaining/increasing your customer base. The other day I needed to buy some sweets from the franchisee of a well known sweet mart. When I placed my order, I saw that the sweets, the pedhas, were all broken. I brought this to the notice of the salesperson, who outrightly rejected to change the broken pieces. To my surprise, same was the reaction from the shop owner. I decided to leave the shop without taking anything and proceeded to another franchisee few kilometers down the road. Thankfully, the salesperson was good and gave me good pedhas and some othe stuff. Looking at this whole episode now, I realized that I was visiting the first shop out of the need of a shop closer by and not as my choice. That fellow definitely has lost one customer now. If he'd have provided me with good sweets, I would have vis

Arrival of a little angel

After a long wait of 9 months, the little angel has arrived in our life. Mrunmay, that's how he would be known, made to this world on the evening of 24th of January, 2007. As you might have guessed, that is the main reason for this long gap on this blog. His arrival was marked by one of the coldest days in this winter season and hence the angel decided to keep quiet for a long time. Now that the mother Nature is turning a bit warmer, our prince has started showing the signs of activities and keeping us awake till late nights and throughout the days. Albeit, it's fun to have a baby in your life, taking all of your attention, forcing you to change all your priorities, forcing you to reconsider your schedules/tasks everything. Everything in the day is centered around this new person and all that is paid off when you see a cute smile on Mrunmay's face. Although this reward is quite rare as of now, it's worth a watch :) This blog may still see some not-so-unusual breaks, but