Use of Facebook by Government Organizations
After Pune Traffic Police, it is now PMPML (Pune Mahanagar Pariwahan Mahamandal Limited) who has started using the social media to promote their drives and improve their services through crowd sourcing. Pune Traffic police conducted some nice initiatives by inviting the citizens to post the photographs of offending vehicles (parking in no-parking area/non-standardized number plates/encroachment by private offices/restaurants on public parking space etc). The police ensured that the complaints registered so are addressed, the update is posted on the Facebook along with the action taken and the concerned police station/police officer's name/contact no. Although this is just a start, if continued persistently, this will go a long way to help improve the traffic chaos in the Pune city. Now that PMPML has also launched its own facebook page , we'd see some similar action on this front from PMPML. I have my own reservations about PMPML and hence about this initiative too. As part of...