Personalisation Suggestions on Uber

I have been using Uber for quite some time now to commute from home to office and office to home. Initially I used to alternate between Uber and Ola, but after a while I realised that the service that OLA drivers give is way below than what Uber drivers give. At times I had doubts if same drivers alternate between these two aggregators. But that is a different topic to think.

 Today morning when I boarded the cab, I sensed that I give same instruction to every cab driver - Please push the seat towards front. The driver would then ask me which route to take and I always specify a specific route. Then at a certain point, I'll ask the driver to start the A/C. This is typically at the University circle where there is traffic jam. On way back, I choose a specific point to board the cab, and instantly ask to turn on the A/C.

 All these things could easily be personalised. Either a customer herself can put these instructions in the App, which could be displayed to the driver when trip is assigned to him, or drivers could mark it during the feedback. Some things are subjective and possibly couldn't be easily achieved, but rest could be!

 Here are few things that could be done:

  • Seat position - This is important for me as I work from the cab and need maximum available space.
  • A/C setting
  • Music - I usually like to have some music in the background - preferably not from radio. 
  • Open for conversation / DND - I have met some drivers who were very talkative and continued talking despite me working and not encouraging the discussion. This setting would tell the drivers if they can interact with the passenger or keep the interaction to the minimum.
  • not-Preferred car - I particularly dislike EECO cars as they do not have sufficient leg space and it makes not just working but even sitting very uncomfortable. So it would be nice to allow customer to bar certain models - may be just 1-2. 
  • Preferred language of communication - Most of the drivers I have talked to, have said that it is rare to have a Marathi speaking customer and hence they start the conversation in Hindi.  

If I see that the seat is already in a position that I need, A/C turned On without me noticing it, or the app automatically choosing my boarding point as the first suggestion or the driver greeting me in my preferred language -  that would be an awesome experience.

Comments

Post a Comment

Popular posts from this blog

Subscription Services

Image
As the internet penetration increased over the last 2 decades, it also gave rise to digital subscriptions. The internet users slowly started developing trust in internet-based payments and that too on recurring payments. It probably started with the tech community using the recurring payment systems and slowly spreading that faith to non-tech-savvy users. There was also a phase when I started using the credit card for online transactions but wasn't comfortable storing the card details with the merchant. I used to enter the details every single time. (That is how I still remember the CC number that was in use at that time) In the late 2000's I was introduced to Ecom website development and since then it has been part of my professional as well as personal life. Over the years, I learned about the  PCI-DSS standard , and the extent to which the Ecom companies make an effort to protect consumer data. There have been instances of a data breach across the globe, but alon...
Read more

Movie Review: Chhota Bheem and The Throne of Bali

Image
Set in the beautiful islands of Bali, this movie is meant to entertain the kids. But unfortunately adults may not find it that interesting.  As usual, when Bheem along with his gang and King of Dholakpur reaches Bali, they find that Bali is in danger. Apparently, Bali's Queen is King of Dholakpur's sister and were invited for crowning ceremony of the prince Arjun. Upon arrival, Bheem and the team found that everything is devastated in Bali and there's no trace of Royal family including Arjun. After much of a search, Bheem finds the Rajguru (Royal Priest) who had helped the prince escape the wrath of the invader - Rangda.  The story line is pretty much predictable and there are no surprises till the end. Bheem needs to be the ONLY savior and it turns out to be that way. (This actually is a problem for children mentality, but I'll save the thoughts for some other time.) Overall animation is similar to the serial and there didn't seem to be any attempt...
Read more

Telemarketing

Last week Mobile rings .... Me: Hello --: Hello, this is XXX calling from XXX bank. Sir, you hold XXX bank credit card, right? Me: Yes. --: Sir, XXX bank is offerring you a ready cash of Rs.4,65,000/- Me: Actually this amount is too small for me. --: How much amount you are looking for, Sir? Me: Something like 4 crores.... --: (silence) --: 4 Crores ???? --: Is any bank offering you that much amount? Me: No! --: Then? Me: If you can offer me 4 lakhs just like that some other bank will give me 4 crores as well :) --: Ok Sir. (disconnect) :) Today Mobile rings ... Me: Hello --: Hello, this is XXX calling from XXX bank. Sir, you hold XXX bank credit card, right? Me: Yes. --: Sir, XXX bank is offerring you a ready cash of Rs.4,65,000/- Me: Last week only I told you folks that this is very small amount. I am looking for amount like 4 Crores... --: ccccrore ?????? (hung up) Nice entertainment right?
Read more