For past few weeks we (me and my better half ) are continuously observing a steep downfall in the service provided by the retail chains such as Pyramid, TruMart, Spencer's Daily (formerly Food World) and the likes. Being in software industry and not yet reached to a level where one can slip out of office at 6 PM, we invariably end up visiting these supermarkets on the weekends. Typically, most of them are out of stock for half the things that we have on our list to purchase. Be it a common thing like atta or something not so common. If you are lucky enough to find the stock, it would be way old, close to the expiry date. More to your unfortune, you would spot some life, which we don't dare to it, inside the packed food item. We initially thought it's just us who are not that fortunate to find the required stuff. But after repeated instances at TruMart, Bhandarkar Road, we approached the customer helpdesk only to find that they don't keep the complaint book. To our surpr...